Terms of Service
These terms govern your use of mysite-name's professional landscape design services across England. Please read them carefully before booking any services to ensure a clear understanding of our design process, client responsibilities, and project procedures.
1. Service Agreement
By engaging our landscape design services—whether for garden design, planting, or installation work—you agree to these terms. Our services operate in compliance with relevant UK horticultural standards and landscaping industry practices.
We provide professional landscape design and installation services through our qualified team across England.
2. Service Scope and Professional Standards
Our services include garden design, planting schemes, lawn installation, and landscape maintenance. We focus on providing quality landscaping services using professional techniques and plants suitable for different garden conditions and local climates.
While we perform services to professional standards, garden outcomes can be influenced by soil conditions, weather patterns, and existing site factors. We provide realistic expectations based on site assessments and local growing conditions.
3. Client Responsibilities
To ensure successful project outcomes, clients agree to:
- Provide accurate property information and site access
- Disclose any known soil issues or drainage problems
- Inform us of underground services or site restrictions
- Ensure safe access to the garden area
- Be available for key project decisions
- Follow aftercare advice for plant establishment
Clear communication and proper site preparation help us provide the most effective garden solutions.
4. Site Access and Assessment Requirements
Clients must provide reasonable access to the garden for site assessment, installation, and maintenance visits. Sites with difficult access, steep slopes, or restricted entry may require additional time or equipment. We reserve the right to assess site suitability and recommend appropriate solutions.
We cannot work on sites with unsafe conditions or where access prevents proper equipment operation.
5. Consultation and Project Confirmation
Projects are confirmed upon receipt of signed design proposal and deposit payment. Specific design requirements will be confirmed during the consultation process. Site conditions discovered during work may necessitate design adjustments, which will be discussed before implementation.
Project timing may be adjusted based on weather conditions and plant availability.
6. Pricing and Payment Terms
Service fees are as detailed in your project proposal and payable according to our payment schedule. Additional charges may apply for unforeseen site conditions, design changes, or additional features requested during the project. Final payment is due upon project completion unless alternative arrangements are agreed in writing.
We accept various payment methods including bank transfer, debit cards, and major credit cards. Prices are subject to change with reasonable notice for new projects.
7. Site Safety and Working Protocols
We maintain strict safety protocols including proper equipment use, site protection, and considerate working practices. Clients are responsible for ensuring pets and children are kept away from work areas during active installation.
We maintain appropriate insurance but cannot accept responsibility for pre-existing site conditions or damage to undiscovered underground services.
8. Cancellation and Rescheduling
Consultations may be rescheduled without charge with 48 hours notice. Project cancellations after design work has commenced may incur design fees. Weather-related rescheduling will be accommodated at the earliest available opportunity.
We understand that circumstances change and will make reasonable efforts to accommodate genuine emergency situations with appropriate notice.
9. Plant Guarantee and Establishment
We provide a 3-month establishment guarantee on planted materials, subject to appropriate aftercare. This covers plant failure due to nursery stock quality, not damage from extreme weather, pests, or inadequate maintenance. Replacement plants will be provided at cost price after the guarantee period.
We prioritise plant health and appropriate selection in all planting decisions, especially regarding local soil and climate conditions.
10. Project Photography and Portfolio
We may request permission to photograph completed projects for our records and, with explicit consent, for our professional portfolio. Separate written consent is required for any images used in marketing materials or social media.
Clients may withdraw consent for image use at any time by contacting us in writing. Personal photography of the project is permitted.
11. Maintenance and Aftercare Services
Our optional maintenance services are scheduled according to seasonal requirements and garden needs. Clients must ensure access for maintenance visits at pre-arranged times. Additional visits may be arranged for specific garden needs.
We reserve the right to adjust maintenance schedules based on weather conditions and seasonal requirements.
12. Design Changes and Variations
We provide design proposals based on initial site assessments and client briefs. Significant changes to the design after work has commenced may require additional design fees and affect project timing. Minor adjustments during installation will be discussed and agreed as they arise.
Clients should raise any design concerns during the consultation and planning stages to minimise changes during installation.
13. Liability Limitations
Our liability for landscape services is limited to the service fees paid. We cannot accept responsibility for pre-existing site conditions, extreme weather events, or issues resulting from inadequate aftercare.
We maintain appropriate insurance and follow industry best practices in all our landscape design and installation services.
14. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or landscaping industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our landscape design services, contact us at: [email protected].