Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional landscape design services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our landscape design services, including your name, contact details, property information, garden specifications, design preferences, and payment details. This helps us deliver tailored garden solutions and manage projects effectively.
Through our website, we gather technical data via analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality landscape services and includes:
- Processing design consultations and project management
- Recording property details and garden specifications
- Managing design plans and planting schemes
- Processing payments and managing project billing
- Communicating project updates and maintenance schedules
- Maintaining garden plans for future reference
We handle your information responsibly, using it solely for your garden project requirements and essential business operations.
3. Property and Garden Information
Your property details, garden measurements, soil analysis, planting schemes, and design plans are stored securely and treated as confidential. We maintain these records to ensure accurate project planning and appropriate garden solutions.
Property information is accessed only by our design and installation teams and is stored on secure systems with restricted access. We maintain this information for 5 years for warranty and maintenance purposes.
4. Photography and Portfolio
We may take photographs of completed projects for our records and quality assurance. With your explicit consent, we may use images for our professional portfolio or marketing materials. Separate written consent is required for any images featuring property residents.
Project photography is managed respectfully, with images stored securely and used only according to permissions granted. You may withdraw consent for image use at any time.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and property information. All client data is stored on encrypted systems with access limited to authorised team members. Physical design plans are securely stored and properly disposed of when no longer needed.
Our design and installation teams follow strict confidentiality agreements regarding client information and property details.
6. Design Preferences and Project History
We maintain records of your design preferences, plant selections, and project history to provide consistent service across multiple garden projects. This information helps us understand your aesthetic preferences and improve service personalisation.
Design preference information is maintained as part of our quality assurance process and is accessed only by the design team.
7. Legal Basis for Processing
By using our landscape design services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, project planning, site assessments, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and plant nurseries or material suppliers with your consent.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or property details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and project data for as long as necessary to fulfil our services and legal obligations. Garden project records are typically maintained for 5 years after project completion to facilitate maintenance and warranty services, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Design plans are reviewed periodically for relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025